White and Hayward - Contact us

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19/05/2025

Contact us

 

If you need any help or have any questions please do not hesitate to contact us. 

 

Complaints

We do hope that you would never have cause to complain about the service we provide, as we are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us. This will help us to improve our standards going foward. Please contact Karen Lucas in the first instance, so that she can try and resolve any issues at the earliest possible opportunity. Contact Tel 020 8942 9575 or by email to karen@whiteandhayward.com

We are a member of both The Property Ombudsman and safeagent.  View are formal complaints procedure.

 

 

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Testimonials

Don't just take our word for it.

View all testimonials

I am more than happy with the service that you have given me; it’s so unusual in this day and age. I have never wanted to be a landlord, but you have made the job of managing the property so easy and smooth, it has been problem free. You’ve sorted out the maintenance so much more efficiently than I ever could and I’m amazed you are able to find tradesmen at such a reasonable price in greater London! It give me such peace of mind to know the property is in such reliable hands when I am in another side of the world in Australia.

Trefor

Excellent service for both I as the Landlord and the new tenant. Kieran is a pleasure to deal with and is very customer focused. I was very pleased with the service and will definitely use them again.

Steve L, Landlord

Karen, Thank you very much for all your hard work.

Triciai

I would like to thank you for continuing to inform me of any flats with my requirements that become available. I find you to be a very professional and efficient estate agent.

Lisa

Many thanks for all your help and advice. We shall always recommend your agency to friends and family as we are very happy with your services.

Suhad & Chassan

With our grateful thanks for all your help and making the sale of our house so easy!!

Brian and Lyn

We sold my mother's house through White and Hayward following a bad experience with another agent. The service we received from Karen Lucas was exemplary in every respect and we so wished had used them from the start! Karen was extremely helpful, professional but friendly and honest, valuing the property realistically, giving feedback, keeping us informed all along the way and making every effort to ensure that things progressed smoothly. Nothing was too much trouble for her including liaising with our solicitor (not an easy task!) and ensuring that she took as much of the load off us as possible. We would recommend White and Hayward, and particularly Karen, with absolute confidence. We are most grateful to her.

Janet and Roy, Vendor New Malden

Karen

Thank you for everything! Couldn’t have done it without your help

Thanks so much

 

Luifi, Paola, Stefania and Enrico

Thanks for all your help! When I signed up with one of your rivals I had the awful fear that Estate Agents were on a par with second hand car salesman.

Thank you for proving me wrong, and that there is a more human, friendly, efficient and effective way of selling properties.  Your help has been invaluable. 

Clive

Karen

Thank you for all your hard work!

 

Rob, Mimma and Alex

Karen and Jean

Thank you so much! For your help and support

 

Alana

My Partner and I were tenants for one and a half years and we think the service we recieved from White and Hayward was excellant.

If we had any problems with anything in the property they arranged for somebody to come and repair it straight away. This was usually done within a day or two of us making a call to them.

We always recieved a friendly welcome, always polite and helpful and we never felt uncomfortable in dealing with them.

Steve, Renting KT4

I enlisted the services of Karen to help me sell my mother's property for me. Although I had my doubts about Karen's valuation (too high) at the beginning, she gave me confidence to try it and I ended up with a figure only just below the asking price. Amazing! The continual communication from Karen throughout the proceedings was excellent. She is a very professional and approachable person, who gave me the confidence that I could do it! Thanks Karen.

Sally-Anne, KT19 Vendor

Once again, many thanks to all of you for your prompt attention at all times, and may I say that you put other estates agents to shame!

Susan

I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received when buying our house was second to non. She gave very sound realistic advice through out the whole process.Karen really put herself out . Forming an invaluable link between both parties. Contacting all legal teams on a regular basis to aid a smooth transition to completion.we really appreciated this as it took a lot of the usual stress out of the buying process.

David Smith, Buyer New Malden

We rented a flat in Wimbledon through White & Hayward. Karen was our agent during our stay in the flat for more than 2 years. She was always professional, kind and very responsive. She was helpful, organised and very honest with viewing, offer, new contract signing, contract renewals and exit processes. In case of any issues with the flat, she was there to help us and solve the problems very smoothly. She always kept both parties happy with her solutions. We couldn't imagine communications with agent and landlord would be that easy. We count ourselves lucky to have Karen as our agent and strongly recommend White & Hayward to anyone who look for real estate agency services.

Ferhat, Renting SW19

Especially for going above and beyond the call of duty when required! Thank you for all your help and support.

Nadia

Dear Karen

Just a short note to say thank you for all your help with the sale of our house.  We thought you were very professional throughout, being there for every viewing etc.  Wed be happy to recommend you to other friends and family in New Malden and hope your business goes well.

With all best wishes 

Andrew and Doras Hansen

We put our house up for sale with Karen Lucas after viewing a property through her - and never looked back! From start to finish her service has been of the highest standard. As mentioned in another review she has gone well beyond the call of duty on numerous occasions particularly when dealing with inefficient solicitors. We have used big 'chain' estate agencies before and always had problems. As White & Hayward is Karen's business you can be assured of a personal and efficient service that you would never receive elsewhere. We would highly recommend White & Hayward to anyone buying or selling. Thank you Karen!

Sally Hawkins, Vendor

Excellent service from start to finnish, will definatley use again.

Mels, Landlord

I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received . I would like to many Thanks , for Ms Karen Lucas, shed been really helpful .

Shirin, Tenant KT4

Just wanted to drop you a line to thank you for all your help. You were brilliant from the moment you viewed our house.

Keeley and Mark

We were delighted with the service and attention to detail which we received from both Karen and her colleagues. Our sale was far from straightforward but we had support at every stage, particularly when we suffered setbacks. Karen remained positive throughout and was very accessible.

Paul Skinner, Vendor

Karen Lucas was the agent for the house that I was purchasing. She kept me informed and kept me up to date on all aspects of not only my purchase but on the sale of my house too. The agents selling my house were, basically, unprofessional, unhelpful and useless. If it hadn't been for Karen Lucas I would have really struggled. For instance, she rang me at 12 noon to tell me completion had taken place. We moved the furniture and had unloaded in my new home before my agents telephoned me. She deserves a gold star!

Karen told me what fees she charges and they were .3% lower than my agents fees. I wish I had known about her company before.

OMS, New Malden, Vendor

White and Hayward was the best thing that could have happened after the first agent I used had some police trouble. Karen the head of White and Hayward took all the hassle away from my mother and I and kept us informed all the time. If I ever buy or sell again I would hope I could use Karen and Kieran services again.

Rufus, Vendor

I am pleased to say that it was a pleasant experience to deal with White & Hayward. I must say I would give them 10 out of 10 for their service and professionalism. I have dealt with them as a tenant and as home buyer, and can say without a doubt that I found them better than any other estate agent I have ever dealt with.

Kashif, Tenant New Malden

We sold our property through White and Hayward and had fantastic service from Karen Lucas. We felt she was realistic with the valuation, gave us alot of valid, helful and honest information and was very respectful of our home when it came to viewings. We also had honest and regular feedback after every viewing. When we did get a buyer, again the communication was always there and when things got a bit stressful, ie, there were some queries and potential problems, Karen kept us informed and was chasing everything up regularly and informing us of progress. We feel that by using an independant agent rather than a big chain helped us enormously as we had a great relationship with Karen and received what we considered a very personal service from her.

Sue Thompson, Vendor

My wife and I have bought and sold properties over the years using various estate agents, but have never been so impressed with the performance of White and Hayward. Their dedication, enthusiasm, hard work and professionalism is beyond reproach. We sold our property through them whilst living in another country and were amazed at the level of contact maintained by them selves, be it by phone or e-mail. We were constantly kept informed of what was going on throughout the sale and any problems were dealt with quickly and efficiently, we can’t recommend them highly enough. If you are thinking of buying, selling or renting a property and don’t want any hassle, then just go straight to White and Hayward and rest assured that everything will be taken care of smoothly and on a level that we’ve not experienced with any other agents.

Lucas and Laura

I have recently purchased a house from Karen at White and Hayward. She has been extremly helpful from start to finish, well beyond her duty to me. She in fact advised me along the whole process of purchasing the house, far more helpful than my solicitor. In fact if it wasn\'t for her I don\'t know how I would have coped. I am eternally grateful and I can not recommend this estate agents enough. If and when I sell my house I would have no hesitation in using White and Hayward or recommending them to others.

Paola Bravo, Buyer

We chose our local estate agent White and Hayward New Malden on recommendation from friends. What a good job we did. On first impressions the staff were friendly efficient and very professional. Throughout the sale of our property we had lots of questions and queries that needed addressing, this was all very new to us. Karen Lucas put us in-touch with a solicitor, a financial advisor and every other professional body that we needed. E- mails needed to be sent, letters to be scanned and sent to other people and paperwork to be signed, not necessary for an estate agent to do, but with White and Hayward\'s motto being \'sit back, relax and let us take care of it all\' that\'s exactly what they did. Moving is on the list as one of the most stressful things someone will do in their lives, not with Karen Lucas and her wonderful staff, they were truly amazing. Our move date is for the 29th of November2013 and it was certainly not one of the most stressful things we have ever done, all because of Karen and her team at White and Hayward New Malden. We will be recommending them to everyone.

C Hollis, New Malden, Vendor

They were my letting agents for 9+ years. Never had any issues with money received, tenants, repairs, anything. Karen always new someone who could fix the problem. In years the place was only empty for 2 weeks! Service was always great and prompt.

Thoroughly recommended.

Neil Bickel, Landlord KT19

Thank you for taking me round. I found you personally very professional and you took the time to honestly answer my questions.

Joe

Dear Karen and Jean

Thank you for all your help, advice and support over the last 2 ½ years.  I have been able to leave my tenancy confidently in your hands, knowing both myself and my tenants were being looked after superbly.  I will definitely recommend and use your services again.

 

Emma

Excellent service from Karen and Jean. Very professional, completely straightforward and a joy to deal with. Would definitely use again and would recommend to anyone who is selling a property.

Debbie, Kingston Upon Thames

To Karen and Team!

Thank you so much for all your help in selling our property

 

Scott and Dee

Karen and Jean

Mark and I would like to thank you so much for all the help and support you showed us whilst living at Mapel Road.  Although it wasn’t smooth sailing we really appreciate everything you did for us.  We hope to see you again and if you are ever passing our place you are always welcome for a cuppa! Lots of love 

Louise and Mark

Dear Karen

Thank you for all your help to make moving home as pleasurable and possible and for looking after Tiggy.

 

Tiggy and Kerren

Karen

Thanks for your full cooperation and professionalism in getting me through my purchase of number 7 and for all your good work over and above a usual Estate Agent.

It was the first time and hopefully the last that I have moved or done anything like that on my own.  I have always left that sort of thing to a partner.  So once again thank you and your staff for helping me.     

Robina Dixon

Dear Karen and All at White and Hayward

Thank you for all your help in selling our house

 

Yvonne and Dermot

We just wanted to say a massive thank you to you for all your hard work on our behalf with the sale of our house. When our move got a bit stressful you were brilliant and we really appreciate it. We would recommend you to anyone and are really glad it was you who we came to. You made a huge difference to our house selling and buying experience. We wish you continued success.

Sue and Kevin

Just wanted to say thank you for the friendly and professional service that I have received from White and Hayward during the time of my tenancy. The friendly help and advice during the past 8 months has been much appreciated. It really is a pity that I couldn’t stay with your company for my new home! Thank you so much for everything.

Liesl

Excellent service. I strongly recommend their service. They are efficient, very well organised, and professional. Very experienced and knowledgeable in their field.

No problem with their fees either, very reasonable. 

Simona Carsuo, Vendor

With White and Hayward you clearly get the benefit of working with a client focussed business. They fully understand that delivering an excellent service to both the tenent and landlord will ensure success for all involved. Having time and again experienced poor service from the major agents I would throughly recommend White and Hayward.

t65mcb, Landlord